Automating Into a Corner: How Intelligent Systems Are Generating the Very Complexity They Promised to Eliminate
Enterprises racing to automate operations are discovering a troubling irony: the intelligent systems deployed to reduce friction are quietly engineering new layers of opacity, interdependency, and fragility. Understanding why rushed automation accumulates technical debt faster than the manual processes it replaces — and how to tell the difference between automation that genuinely simplifies versus automation that merely conceals — has become one of the most consequential questions in enterprise