Whose Side Are They On? The Conflict of Interest Hidden Inside Every Vendor Success Engagement
Enterprises routinely invite vendor-aligned consultants into their most sensitive technology decisions, assuming impartiality that the underlying incentive structure never actually permits. The result is a pattern of over-engineered deployments, unnecessary feature expansion, and mounting costs that serve the software company's interests far more than the client's. Understanding how this dynamic operates — and how to counteract it — is essential for any organization serious about reclaiming cont